How do you ensure good practice when working with a service user with specific communication needs?

How do you ensure good practice when working with a service user with specific communication needs?


Section 504 of the Rehabilitation Act of 1973 is a federal law that protects individuals from discrimination on the basis of disability. The nondiscrimination requirements of the law apply to employers and organizations that receive financial assistance from federal departments or agencies. Section 504 prohibits organizations and employers from denying people with disabilities an equal opportunity to receive program benefits and services. It defines the rights of people with disabilities to participate in and access program benefits and services.

The Americans with Disabilities Act (ADA) of 1990, as amended, protects the civil rights of people with disabilities, and has helped eliminate or reduce many barriers for people with disabilities. The legislation requires the elimination of discrimination against people with disabilities. The ADA has expanded opportunities for people with disabilities by reducing barriers, changing perceptions, and increasing participation in community life.

What is the importance of service quality?

The quality of customer service is one of the key points to remain among the preference of consumers, since this is the image that is projected in them; being in turn a differentiator against the competition, and is the decisive point in which these customers create a positive or negative opinion …

What is a good service?

What is Good Service? It is the ability of a company or productive project to achieve the highest customer or user satisfaction, due to the good or service received. … Reflect on the importance of quality service to achieve customer satisfaction.

What are customer service and customer care examples?

Types of customer service

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Point of sale: most of the purchase decisions are made at physical points of sale. … Face-to-face visit: this type of customer service requires a sales professional. Telephone: it is an effective communication channel for customer service and attention.

Key factors of customer service

Customer service refers to all actions implemented for customers before, during and after the purchase. Also known as customer service, it is performed to meet the satisfaction of a product or service.

This process involves several stages and factors. We are not referring exclusively to the moment a customer makes a purchase, but what happens before, during and after the purchase of a product or use of a service.

Good customer service is not only answering the customer’s questions, but also helping them when they have not even asked for our help, anticipating what they need and meeting their needs effectively. There are other aspects such as friendliness, quality and warmth that will also influence the service offered.

The way we interact with our customers is very important to achieve a better customer experience, which is nothing more than providing them with a good service or product and meeting their expectations.

What is the importance of quality in a product or service?

The quality of the products is of tremendous importance in the business world, let’s say it is the fundamental pillar where all the others will be joined. It is the one that guarantees customer satisfaction and makes the brand stand out from the rest of the competition.

What is good customer service?

In short, good customer service means that the customer is fully satisfied with the product and service received. In other words, that the overall shopping experience is satisfactory enough to repeat in the future.

What do you like about customer service?

Good customer service generates loyalty

People or consumers are willing to pay a little more to establish relationships and be loyal to a company that cares about offering a personalized and tailored service.

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On the Internet, successful companies will be those that best protect their customers by guaranteeing the security of their personal data and, therefore, generating trust. Preserving the company’s image, being responsible with decisions and applying good practices in online commerce are some of the most important characteristics to achieve a good perception of business services by the user.

Our online image can be our differential value. To protect it, we must focus on improving those factors that depend on the company, such as the quality of the service provided, customer service and compliance with agreements and contracts. When we have online media for interaction with our customers, we must consider some key points such as the quality of the presentation of the corporate website and the coordinated presence through social networks. In these we will take special care in the treatment of comments received and prompt attention to customers, as they are essential for our reputation. In general, we will seek to provide good customer service through all online channels and diligence in the management of incidents that may arise.

What is a service and an example?

A service, in the economic sphere, is the action or set of activities aimed at satisfying a specific customer need, providing an intangible and customized product. A clear example of this type of service would be customer service, which is common in large brands. …

What are services with examples?

A service is any act or activity that is offered to satisfy a need. … An example of this case are vehicle assemblers that sell their cars with a warranty and with service and maintenance instructions.

Who determines the quality of a product or service?

The customer is the sole judge of the quality of the product or service. The customer is the one who determines the level of excellence of the product or service and always wants more.

Examples of good customer service

Undoubtedly, we all remember bad service. Do a memory exercise and it will immediately come to you the time they didn’t solve your problem or doubt, they took a long time to serve you, they gave you a bad face or simply it’s not what you expected.

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You probably said it to everyone: “Don’t go there because the food is bad, the service is terrible”, you probably never stopped mentioning it. But what about good service? Very few people take it upon themselves to communicate it everywhere, and this is because it is the minimum of what we expect in service. When you go to a business, you expect good treatment from everyone and if it happens, it’s not surprising to you.

Think as a customer, imagine that you arrive at your business and you are served immediately, they help you solve your doubts and even offer you a promotion. Would you really say that you received an excellent service or the minimum you expect?

It is true that you have a profile of your ideal customer (and if you don’t, you should work on it), however, none of them have one hundred percent similar preferences, and what might be a good idea for some, not so much for others.